1. What's the necessary information should be provided before purchasing an escalator?
1).The step width?(600mm, 800mm or 1000mm)
2).The incline degree?(30 degree or 35 degree)
3).The traveling height between two floors？
2. What advantages your escalator have?
We use the best parts for our escalators, motor from Jiali or SIMENS, control system from Monarch or STEP etc. All these parts from the biggest and the best suppliers in the world. And we have unique technology for some special design.
3. Installation & Maintaining
We will send installation & maintaining manual along with the escalator in the container.
We can help you to recommend a professional local company for installation and future maintaining,once you need any technical assistant from us, just don't hesitate to contact us by mail or phone. Technician will be sent to the job site if necessary.
4. Price and quality
Our price level is in middle level in market, not too high, not too low. We never sacrifice quality to reduce the cost. We just need get limited profit in business.Our basic mind is that we will try our best to make high quality in same price level and give the best price in same level quality.
Elevator & escalator will run for more than 10years, so we must make it for long time consideration.
5. What's your guarantee time?
We can provide 18months guarantee period, during this time, we will send free replacements to you.
6. Can we visit your factory before we order?
Yes of course, you're welcome to visit us. Our company is near to Shanghai airport.
7. What's your delivery time?
Usually 25days, but urgent production, for example 20days is also available.
8. What kind cooperation your pursue?
We like to cooperate with local partners who can provide installation and maintenance service for long time, and we will support our partners to grow up, then better service can be provided to our customers.
9. What’s your development mind for elevator & escalator business?
We think elevator & escalator business is not separated, it must be related with local partners(installation team, maintenance engineers), we provide products and local partners provide service, we should work together for long time for whole elevator & escalator life.
10. Why we should choose your elevator & escalator?
Because we have not only good enough products, but also cooperated local partners who can provide excellent installation & maintenance service for you, and take care the elevator & escalator since they running.You never worry about anything after you have STAR elevator & escalator.
